At Akletna, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our app.

Information We Collect

• Personal Information: When you create an account or place an order, we collect information such as your name, email address, phone number, and delivery address.
• Payment Information: We collect payment details (e.g., credit/debit card information) to process your transactions securely.
• Location Data: We may collect location information to provide location-based services such as delivery.
• Usage Data: We collect data related to how you use the app, including your order history and interactions with vendors.

How We Use Your Information

We use the personal information collected for the following purposes:

• To process orders and arrange deliveries.
• To communicate with you regarding your account or orders.
• To improve our services and app functionality.
• To send you promotional and marketing content (with your consent).
• To provide customer support.

Data Sharing

We do not sell your personal information to third parties. However, we may share your data with:

• Vendors: To fulfill your orders.
• Delivery Providers: To ensure the successful delivery of your food.
• Payment Gateways: To process payments securely.
• Government Authorities: If required by law to comply with legal obligations.

Data Security

We take data protection seriously and implement appropriate security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill legal or regulatory obligations. You may request the deletion of your personal data at any time by contacting us.

Your Rights

You have the following rights concerning your personal information:

• The right to access your data.
• The right to request correction of inaccurate data.
• The right to request deletion of your data.
• The right to object to the processing of your personal data.
• The right to withdraw consent for marketing communications.

Cookies

We use cookies and other similar technologies to enhance your experience on Akletna. You can manage your cookie preferences through your browser settings.

Third-Party Links

The app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.

Changes to Privacy Policy

Akletna reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated to you via email or through the app. Continued use of the app after the changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us at : Support@akletna.app or call us at : 01559712318.